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End User SUpport - Level 1/3

  • Gehalt: Negotiable
  • Art der Stelle: Contract, Full-time
  • Ort: Zürich
  • Berufsbereich: Helpdesk / Support
  • Datum der Ausschreibung: 18.02.2019
  • Job ID: BBBH98107
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End User Support - Level 1/3

Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services range from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing and placing specialised professional talent.

On behalf of our client, a global consulting institution, we are looking for an End User Support in Zurich. Are you a passionate End User Support who is looking for a new and exciting challenge? If yes, then please have a look at the details below:

Overview of the project:

  • Provide Level 1 to Level 3 support to executive level and strategic users on a variety of desktop systems, applications, networks and mobile devices via phone, email and desk
  • Track, manage and follow up of IT related incidents
  • Provide technical support on hardware, software, network and communication systems
  • Document issues and resolutions to maintain internal knowledge base
  • Able to work independently providing technical and non-technical support to multiple users

The skills and experience needed for these positions are:

  • 5+ year experience in a help desk/ desktop support role
  • Very good knowledge of Windows 7, MS Office 2010 Suite
  • Long experience in a supporting all major windows based desktop applications
  • Good experience with desktop builds, repairs and working with common diagnostic tools to identify and resolve problems
  • Very solid understanding of network environment (wired and wireless)
  • Excellent experience with configuration of Outlook/ Exchange; with Cisco telephony; with ITSM or any similar enterprise; with administrative support of Active Directory, Citrix/ XenApp
  • Great communication skills
  • Fluent in English

Interested in this opportunity? Kindly send us your CV today through the link in the advert. However should you have any questions please contact Kristina Sidova at +41 44 229 99 36. If this position is not a perfect fit, please browse through the rest of our job vacancies as we have a range of permanent and contract opportunities available within Switzerland. Contact me via or LinkedIn or Xing.

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