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Help-Desk VIP Supporter

  • Gehalt: CHF95000 - CHF105000 per annum
  • Art der Stelle: Permanent, Full-time
  • Ort: Zurich
  • Berufsbereich: Helpdesk / Support
  • Datum der Ausschreibung: 13.03.2017
  • Job ID: J360923ANZA-230117
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Help-Desk VIP Supporter

Experis IT Switzerland is currently looking to recruit for the position of VIP Supporter for a global insurance company based in Zürich. This engagement will start as a contract of 3-6 months and naturally extend into full-time permanent contract.

Reporting to the Team Manager you will be tasked with independently managing various VIPs located in different locations.

Key Requirements:

  • +7 years' experience as a top-tiered End User Computing support engineer or similar role
  • Proven experience supporting VIPs at the C-level
  • Proven track record of operating in a concierge -style technology support organization
  • Ability to effectively and efficiently influence a broader set of technology groups to address support and technology issues
  • Excellent organizational, time management and crisis management skills
  • Service-oriented mindset
  • Foundational understating of ITSM and ITIL
  • Flexible and able to travel locally, regionally, and globally

Technical requirements:

  • MS Windows 7 / 10
  • MS Office 2010-2016 Suite
  • Apple product knowledge; specifically iPads and iPhones
  • Working knowledge of Citrix MDM platform or similar
  • Experienced with Active Directory, GPOs, ADFS, Certificate Services, etc.
  • Solid understanding of TCP/IP, DHCP, DNS, SMB, FTP(S), HTTP(S), etc.
  • Solid understanding of network environments (Wired and Wireless) using enterprise authentication
  • Experience supporting all major Microsoft products including Windows 7/10, Lync, Office, SharePoint, Exchange, MDT, as well as other industry standard desktop applications and remote access solutions
  • MS Server 2008-2012R2 features and tools
  • Experience in administrating Active Directory, Citrix XenApp and MDM, Symantec Encryption Desktop (PGP), Symantec Anti-Virus, VMWare vSphere, and LanDesk
  • ITIL Certification
  • Experience with CISCO network and telephony
  • Experience with ServiceNow fulfilment, management, reporting, and process workflow

Location: Zürich

Start Date: ASAP

Duration: 3-6 months contract with an intention of permanent in-house employment

Apply today to secure your chances in this interesting opportunity for an international fast growing company.

Don't hesitate and send us your CV and testimonials today through the link in the advert. In case of any questions please contact Nadine Zinovyeva on +41 44 229 99 19. Please only apply if you have an EU or Swiss nationality.

Experis IT is Europe's leading IT&T recruitment agency. Take a look at our homepage for other interesting opportunities or call us on +41 44 229 99 19. Experis IT has more than 200 currently open vacancies and we will be more than happy to find the perfect role for you! To view all the open positions I am currently recruiting for, please visit or to view more jobs in Zürich visit

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