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IT Service Desk Specialist

  • Gehalt: Negotiable
  • Art der Stelle: Permanent, Full-time
  • Ort: Zürich
  • Berufsbereich: Helpdesk / Support
  • Datum der Ausschreibung: 28.08.2018
  • Job ID: BBBH15524

IT Service Desk Specialist (100%)

For Experis, you are more than just a CV. As part of the ManpowerGroup, we have access to a vast network of opportunities. We connect you with new challenges that will accelerate your career. On behalf of our client, we are looking for an experienced a IT Service Desk Specialist. For this contractual job for 6 months in Zurich, our customer is looking for a fluent in English (written and spoken) speaking staff with the following background.

Your Role:

  • Proactively monitor the group wide infrastructure and respond to any alerts via email or web-based monitoring tools (SolarWinds, Zabbix, NCentral or Nagios) by accessing environments, diagnosing issues and carrying out remedial actions
  • Perform daily tests and health checks on key environments and systems, with recordings all logged
  • Provide direct email, ticket and telephone support to customers reporting incidents, raising change requests or other queries, following ITIL protocols
  • Carry out routine patching and updating of group and customer systems (applying fixes, patches, firmware and driver updates in accordance with the companies change control process
  • Create and maintain existing customer and environment documentation
  • Reviewing and optimising the monitoring configurations to ensure adequate coverage and minimal "false positives"
  • Build and deploy new and upgraded environments within the existing server farms
  • Availability to travel to client sites and off-site locations to address support issues with on-premises equipment

Your Profile:

  • The ideal candidate will come from a previous technical service or support position where they have gained a good level of exposure to various hosting technologies
  • You gained good knowledge in Windows Exchange and Office 365 (general administration)
  • You have outstanding experience in VPN and RDP
  • Good knowledge in Active Directory (general administration)
  • Experienced in Windows Server 2003, 2008, 2012, 2016 (manage disk space, performance, logins)
  • Knowhow in VMware (ability to install & configure virtual environments, including optimization)
  • Firewall Administration (configuring and updating rules)
  • Understanding in SAN Technologies (ability to configure and present disk sets to the sever farm)
  • You enjoy analytical thinking, conceptual work and you have a strong solution orientation


Have we piqued your interest? Then I look forward to your CV. If you have any questions, please contact Karhan Ilhan at +41 44 229 99 25.

Even if this job does not suit your profile, we would be pleased to hear from you - Experis IT has countless vacancies throughout Switzerland.

On www.experis.ch you will find our current job advertisements. Via this link you will find all the posts I am currently working on or follow me on LinkedIn.

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