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Onsite 1st and 2nd Level Technical Support - Banking

  • Gehalt: CHF400 - CHF450 per day
  • Art der Stelle: Contract, Full-time
  • Ort: Zurich
  • Berufsbereich: Helpdesk / Support
  • Datum der Ausschreibung: 24.07.2018
  • Job ID: J312109A
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Onsite 1st and 2nd Level Technical Support - Banking

On behalf of our client, a leading global company within finance, we are looking for an Onsite 1st and 2nd Level Technical Support specialist. For this contract position based in Zurich, Switzerland our client is looking for an English and German speaking candidate who can start early January 2015. Are you looking for an exciting new opportunity with an interesting global company then please have a look at the details:

Your main responsibilities will be:

  • Investigation and resolution of incoming issues (incidents, service requests) from Business according
  • ITIL-based Incident Management process.
  • Active ownership of open incidents - ensure resolution or workaround and escalation to Problem Management as required.
  • Timely and accurate communication to Business and to other Support teams.
  • Documentation and maintenance of per-application support procedures.
  • Troubleshoot client machine, network connections, business applications, and special requirements problems
  • Client machine, network connectivity (LAN/WAN),IP telephony, mobile & blackberry devices, printers, and video
  • devices setup and configuration
  • Manage Active directory accounts, GPO's and other Domain administrative tasks
  • Manage tickets using the ticket tool
  • Report critical issues to 3rd level support group and management as needed
  • Perform in adherence to Service Level Agreements and Key Performance
  • Cross-training colleagues in the applications and underlying technologies and infrastructure applications landscape.
  • Engagement in knowledge transfer or Support hand-over process from 2nd/3rd level or vendors capture of Support requirements at an early stage and avoid loss of know-how.
  • VIP support on trading floor

The skills and experience needed for this position are:

  • Ability to be able to support applications in a trading environment including:
  • Windows based applications including web applications, Bloomberg, Reuters Dealing.
  • Dealing with business queries within the trading & sales environment in a high-pressure business
  • Ability to be able to communicate across a wide spectrum of stakeholders including senior managers within the
  • business and IT
  • Windows Active Directory - Uadmin skills
  • Hardware preparation ( including assembling), Staging, profile configuration and delivery at client site
  • Windows XP / Win7 - Microsoft products
  • Mobile devices (Blackberries, Iphone & Ipads)
  • Network basics
  • English written & spoken (very good), German written & spoken (very good)

Do you think this would be an interesting opportunity for you? Then apply today for this great opportunity in Zurich!

Please don't hesitate to send your CV in English to Mr. Eric Schuster or if you should have any questions, please don't hesitate to call him on; +41 44 229 99 37. Please feel free to call even though this position might not be the perfect fit for you as we have a lot of positions open in the whole of Switzerland.

Experis is Europe's leading IT&T recruitment agency with over 100 offices worldwide. Check out our homepage for other interesting opportunities. Experis has more than 200 currently open vacancies and we will be more than happy to find the perfect role for you! Just visit us on:

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