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Senior Scrum Master

  • Gehalt: CHF95 - CHF100 per hour
  • Art der Stelle: Contract, Full-time
  • Ort: Kaiseraugst
  • Berufsbereich: Cloud, Project Management & PMO
  • Datum der Ausschreibung: 05.11.2018
  • Job ID: BBBH91999
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Senior Scrum Master

Experis IT is Europe's leading IT recruitment agency. With offices in Zurich, Basel, Geneva and Lausanne, we specialise in the Information Technology sector.

On behalf of our client, one of the leading pharmaceutical companies in Switzerland, I am looking for Senior Scrum Master. This is a contract position for 13 months located in Kaiseraugst. If you are interested in this position, then please check the criteria below:

Job Summary

My client is embarking on a Global Customer Engagement Program (EpiCX) to improve the way it is interacting with the external customers. They are organized in tribes focusing on different areas such as "Customer Interface", "Digital", "Medical and Content Strategy" and "Data and Insights". Within the Medical and Content Strategy Tribe they are defining the roadmap for content dissemination, investigator relations, international medical liaisons and interactions with patients. An important business goal is to increase reuse of data assets and materials to drive consistent messaging towards our customers, reduce duplication, and minimize time to market on a worldwide scale. The success of the program is also dependent on all users and program team members feeling like they are part of a high performing team delivering an ambitious project.

In this role you will support the management and implementation of the projects within the Global Customer Engagement program (EpiCX) by providing an agile framework to the team. As the Senior Scrum Master, you and your team are accountable for the successful implementation of technology solutions through effective planning and execution throughout all phases of our project management methodology.

Your tasks & responsibilities

  • Represent IT expertise in the EpiCX program, specifically by supporting the Medical & Content Strategy Tribe and others as necessary
  • Orchestrate the organization of work in an agile way by proposing the approach
  • Ensure that the agreed Agile processes are followed
  • Help remove impediments and foster an environment for high-performing team dynamics
  • Shape the definition of the roadmap for IQVIA OCE (customer interactions and relationship management platform)
  • Support the definition of product requirements for IQVIA OCE and coordination with the vendor re implementation
  • Ensure there is a good collaboration between the tribes by determining dependencies, tracking them and acting on them
  • Manage relationships with various IT and business stakeholder to achieve project objectives
  • Ensure project/program objectives/requirements are clear and agreed to by all stakeholders
  • Monitor, document and gain approval for changes to schedule, cost or project scope.
  • Identify and apply systematic quality activities to ensure that projects employ all processes needed to meet Computer System Validation directives
  • Conduct risk and issue management planning, identification, analysis and monitoring on projects; formulate risk and issue mitigation strategies, recommend and implement solutions.
  • Manage the processes required to ensure timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of project information and documentation necessary for successful communications across all stakeholders and any required updates to living system documents for validated systems

What you must have

  • +8 years of experience as IT Project/Program Manager (implementation projects)
  • +4 years of experience as Scrum Master
  • +4 years of experience in leading cross-functional teams based globally
  • +4 years of experience with Cloud platforms and cloud services
  • Experienced in risk and issue management
  • Perfect English
  • Certified Scrum Master and Product Owner

Nice to have

  • Pharmaceutical and/or DIA knowledge
  • Experience with GxP / CSV
  • Knowledge of Veeva Vault Promomates
  • Knowledge of IQVIA OCE


  • Start date: 19.11.2018
  • Latest start date: 03.12.2018
  • End date: 31.12.19
  • Extension: extension possible but would have to be approved
  • Work location: Kaiseraugst
  • Workload: 100%
  • Remote/Home Office: onsite (one day of home office possible)
  • Travelling: yes (10%)
  • Team size: up to 25
  • Department: FPOC

Interested in this opportunity? Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Alexander Russell on +41 61 282 22 16 or via email

Even though this position may not be the perfect fit for you, please reach out to us, as we have hundreds of open positions at Experis IT across Switzerland.

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