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Technical Services Principal

  • Gehalt: Negotiable
  • Art der Stelle: Permanent, Full-time
  • Ort: Geneva
  • Berufsbereich: Consulting, Network & Security, Service Management / ITIL
  • Datum der Ausschreibung: 30.04.2019
  • Job ID: BBBH102158

Technical Services Principal (Client Services)

Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services range from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing and placing specialised professional talent.

On behalf of our client, a leading multinational company within the telecommunication industry, we are looking for a Technical Services Principal to support a large account in Geneva, CH or Milano, IT with proven experience in customer management and network infrastracture.

Your Responsibilities:

  • Provide thought leadership to senior internal stakeholders and customers regarding the overall future platform and/or customer solutions
  • Act as a point of contact for technical expertise to advise senior stakeholders, internal and external
  • Provide design authority for complex solutions and/or platform design
  • Provide technical expertise and consultancy on both technical issues and approach, to overall design, on a number of projects concurrently - responsible for guiding technical decisions for a wide range of projects outside of areas of personal involvement on a day to day basis
  • Agree specific goals with the client partner for the design and technology contribution to the account development plan
  • Expert user of design tools, contributes to the on-going development and adoption of approved design toolset
  • Solve problems typically specific to leading edge high impact and high risk network platforms and/or customer solutions
  • Solve problems that are complex and unknown (e.g. problems may impact a single network platform and/or customer solution supporting multiple services) and may lie outside the domain of the role
  • Deliver significant stakeholder influence may be required to resolve problems - you are expected to give technical guidance to others to help resolve issues outside of the domain of the role
  • Drive efficiency and scalability through the re-use of network designs and automation through the use of design tools, and accountable for the design whilst it is deployed across the overall network platform and/or customer solution
  • Manage the end-to-end design activity on all aspects of company's solution, including technology refresh (transformation), in-life business-driven change and operational capability for an account or accounts typically with annual revenue greater than c. £10m, a virtual team of 4 or more technical specialists and complex stakeholder enagement
  • Proactively simplify and enhance the architecture to improve customer experience
  • Provide technical expertise and consultancy on both technical issues and approach, to overall design, on a number of projects concurrently - responsible for guiding technical decisions for a wide range of projects outside of areas of personal involvement on a day to day basis

Your Profile:

  • 7+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking
  • 5+ years in a lead technical role
  • Proven external enterprise customer-facing experience and management, as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
  • CCIE and MCSE certifications
  • Very good knowledge of Prince, Scrum and ITIL V3
  • Proficiency in English and French

Have we piqued your interest? Then I look forward to your CV. If you have any questions, please contact Elisabetta Gianni at +41 44 229 99 25. Even if this position is not the right fit for you, then contact me to discuss other options. I am always looking for experienced candidates and I am very happy about your CV. For an overview of available positions, click on the link or network with me on LinkedIn.

www.linkedin.com/in/elisabetta-gianni-1790a46a

https://www.experis.ch/it-jobs-zurich#jobs

Looking for IT jobs in Switzerland? Then visit https://www.experis.ch/it-jobs-in-switzerland and apply today.